At Univention, we are committed to building effective, open-source identity and access management tools. However, IT-Admins often don’t know what part of the IT landscape needs an overhaul. Is it removing passwords or automating end-user tasks? Recording your power users, with their consent, can give you great insights into the day-to-day work within an organization and find the pain points hidden in IT.
Digging into details to ensure you get as much as possible “right the first time” is an important part of any tech development project, and that includes when the tool being built is for internal use. It’s essential for developers to treat colleagues they are building a tool for in the same way they would treat customers and to ensure the end product meets the needs of all users—not just a vocal few.
Working on something for your team members comes with different opportunities and advantages than developing a product for the marketplace. Join 19 experts and me at the Forbes Technology Council to find tips for building comprehensive and effective internal tech tools.