In today’s digital, fast-moving marketplace, many businesses are undertaking digitization initiatives. The goals may be many, including streamlining processes, enhancing data collection, reducing production and service costs, boosting the customer experience and even optimizing sustainability practices.
Since digitization seeks transformation through technology, tech leaders are often the ones tasked with creating and steering the plans. By clearly identifying desired outcomes and considering the needs and perspectives of all stakeholders, a tech leader can ensure the digitization initiative they design has a good chance of achieving its goals.
Focusing on ease of use is one sure way to get your users on board. As humans, we are designed to conserve energy. Thus, the simpler a task, the more readily we adopt new methods and routines.
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